Shipping policy

Shipping Policy

Last Updated: 28/06/2026

Thank you for supporting At Home Education Support with Emma. We are committed to preparing and dispatching your homeschooling resources as quickly as possible.

Processing Times

Physical Products

Orders for physical workbooks and resources are generally processed within 7-10 business days from the date payment is received.

During peak periods, including the start of school terms, sales events, and holiday periods, processing times may be longer. We appreciate your patience during these busy times.

Digital Products

Digital products are delivered electronically and are generally available immediately after payment confirmation. Access instructions will be sent to the email address provided at checkout.

Shipping Methods

We currently ship within Australia using reputable postal and courier services, including Australia Post and other shipping providers where appropriate.

Delivery Timeframes

Estimated delivery times begin once your order has been dispatched and may vary depending on your location.

Typical Australian delivery estimates are:

  • Metropolitan areas: 2–7 business days

  • Regional areas: 3–10 business days

  • Remote areas: 5–14 business days

These timeframes are estimates only and are not guaranteed.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is provided:

  • We cannot guarantee successful delivery;

  • Refunds will not be provided for orders lost due to incorrect address information supplied by the customer.

Please contact us immediately if you notice an error in your shipping details.

Delayed Deliveries

Once an order has been dispatched, delivery times are outside of our control.

We are not responsible for delays caused by:

  • Australia Post or third-party courier services;

  • Peak shipping periods;

  • Public holidays;

  • Extreme weather events;

  • Industrial action;

  • Customs or government processes;

  • Other circumstances beyond our reasonable control.

If your parcel appears significantly delayed, please contact us and we will assist you in lodging an enquiry with the shipping provider.

Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within a reasonable timeframe, please contact us at emmaavard@gmail.com as soon as possible.

Please include:

  • Your order number;

  • A description of the issue;

  • Photographs of any damaged items and packaging (if applicable).

We will work with you and the shipping provider to investigate the issue and provide an appropriate resolution in accordance with Australian Consumer Law.

Authority to Leave

All ordes will be posted with Authority to Leave unless you otherwise request for it to be signed for upon delivery and you accept responsibility for the parcel once delivery has been recorded by the shipping provider.

Contact Us

If you have any questions about shipping, please contact:

At Home Education Support with Emma
Email: emmaavard@gmail.com